Critical Communication and Leadership Skills
Completed by Jeraldine Esozie
May 14, 2026
7 hours (approximately)
Jeraldine Esozie's account is verified. Coursera certifies their successful completion of Critical Communication and Leadership Skills
What you will learn
Explain key principles of active listening, relationship building, clear communication, and conflict management.
Apply active listening, relationship, and clear communication techniques in everyday team interactions.
Analyze communication gaps, relationship issues, and causes of workplace conflict.
Create a leadership plan using authentic practices aligned with personal values and organizational goals.
Skills you will gain
- Category: Active Listening
- Category: Relationship Building
- Category: Leadership
- Category: Employee Relations
- Category: Leadership and Management
- Category: Emotional Intelligence
- Category: Team Management
- Category: Rapport Building
- Category: Conflict Management
- Category: Drive Engagement
- Category: Empathy
- Category: Employee Engagement
