Sales and CRM Overview
Completed by Victor Manuel Tirado Mendoza
June 14, 2024
21 hours (approximately)
Victor Manuel Tirado Mendoza's account is verified. Coursera certifies their successful completion of Sales and CRM Overview
What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: Sales Process
- Category: Salesforce
- Category: Data Quality
- Category: Business-To-Consumer
- Category: Customer Relationship Management (CRM) Software
- Category: General Sales Practices
- Category: Databases
- Category: Sales
- Category: Sales Pipelines
- Category: Data Management
- Category: B2B Sales
- Category: Customer Data Management
