Mastering Total Quality Management: Analyze, Apply & Improve
Completed by Ольга Александровна Никулина
November 17, 2025
6 hours (approximately)
Ольга Александровна Никулина's account is verified. Coursera certifies their successful completion of Mastering Total Quality Management: Analyze, Apply & Improve
What you will learn
Analyze the evolution, principles, and philosophies of Total Quality Management.
Apply TQM frameworks to measure quality, customer satisfaction, and improvement.
Evaluate case studies to implement evidence-based, sustainable TQM practices.
Skills you will gain
- Category: Quality Improvement
- Category: Continuous Improvement Process
- Category: Organizational Development
- Category: Quality Assessment
- Category: Cost Management
- Category: Process Improvement
- Category: Quality Management
- Category: Operational Excellence
- Category: Employee Engagement
- Category: Team Oriented
- Category: Customer experience improvement
- Category: Drive Engagement
