Customer Service
Completed by Okoye Cynthia
March 29, 2026
7 hours (approximately)
Okoye Cynthia's account is verified. Coursera certifies their successful completion of Customer Service
What you will learn
Apply active listening and emotional support techniques to create positive first impressions during face-to-face interactions.
Implement best practices across remote communication channels, including phone, email, live chat, and social media.
Manage difficult or angry customers and execute the service recovery process to turn complaints into customer loyalty.
Learn by doing. Perform guided, step-by-step hands-on activities on your own computer.
Skills you will gain
- Category: Active Listening
- Category: Service Recovery
- Category: De-escalation Techniques
- Category: Interpersonal Communications
- Category: Customer Engagement
- Category: Customer Support
- Category: Conflict Management
- Category: Customer experience improvement
- Category: Customer Service
- Category: Customer Complaint Resolution
- Category: Crisis Management
- Category: Personalized Service
