ITIL 4 Awareness
Completed by Nathanial Matt
August 29, 2026
1 hours (approximately)
Nathanial Matt's account is verified. Coursera certifies their successful completion of ITIL 4 Awareness
What you will learn
Master core IT service management concepts to co-create business value with your customers and stakeholders.
Explore the ITIL Service Value System and the four dimensions of service management to improve organizational efficiency.
Apply ITIL guiding principles to optimize service delivery costs, risks, utility, and warranty outcomes.
Learn by doing. Perform guided, step-by-step hands-on activities on your own computer.
Skills you will gain
- Category: IT Service Management
- Category: Operations Management
- Category: IT Management
- Category: Service Management
- Category: Information Technology Operations
- Category: Asset Management
- Category: Information Technology Infrastructure Library
- Category: Information Technology
- Category: Operations
