Customer Engagement Specialist
Completed by Dan Kim
September 16, 2026
9 hours (approximately)
Dan Kim's account is verified. Coursera certifies their successful completion of Customer Engagement Specialist
What you will learn
Master the fundamentals of customer engagement
Personalize the user journey: Leverage customer data for audience segmentation, campaign creation, and Canvas for enhanced customer experiences.
Configure workspace access: Acquire practical skills in Braze dashboard setup and user access management.
Use Braze to build sustainable audience relationships, develop effective campaigns and leverage data and technology for meaningful user experiences.
Skills you will gain
- Category: Email Marketing
- Category: Cross-Channel Marketing
- Category: AI Personalization
- Category: Data-Driven Marketing
- Category: Analytics
- Category: Customer Retention
- Category: Target Audience
- Category: Customer Engagement
- Category: Marketing
- Category: Customer Relationship Building
- Category: Customer Data Management
- Category: Campaign Management
