ITIL V4 Details of Four Dimensions of Service Management
Completed by Jobson Camargo Correa de Melo
September 25, 2025
8 hours (approximately)
Jobson Camargo Correa de Melo's account is verified. Coursera certifies their successful completion of ITIL V4 Details of Four Dimensions of Service Management
What you will learn
Understand Four Dimensions of Service Management, ITIL principles, and organizational structures for effective service delivery.
Enhance skills in analyzing organizational factors, managing service operations, and optimizing value streams.
Gain insights into partner dynamics, information management challenges, and external factors impacting service management.
Skills you will gain
- Category: Continuous Improvement Process
- Category: Service Design
- Category: Organizational Structure
- Category: Business Relationship Management
- Category: Process Management
- Category: Data Management
- Category: Service Management
- Category: Process Optimization
- Category: Information Technology Infrastructure Library
- Category: IT Management
- Category: IT Service Management
- Category: Supplier Management
