Social Listening
Completed by Ana Villalobos
September 11, 2025
1 hours (approximately)
Ana Villalobos's account is verified. Coursera certifies their successful completion of Social Listening
What you will learn
Describe the role of social listening in customer engagement
List various social listening tools and their uses
Develop effective social listening strategies
Apply social listening strategies to real-world scenarios
Skills you will gain
- Category: Strategic Decision-Making
- Category: Business Strategy
- Category: Market Trend
- Category: Customer Engagement
- Category: Strategic Thinking
- Category: Business Strategies
- Category: Social Media
- Category: Web Presence
- Category: Analytical Skills
- Category: Social Media Analytics
- Category: Business
