ITIL V4 Details of Four Dimensions of Service Management
Completed by David Da Silva
May 13, 2026
8 hours (approximately)
David Da Silva's account is verified. Coursera certifies their successful completion of ITIL V4 Details of Four Dimensions of Service Management
What you will learn
Understand Four Dimensions of Service Management, ITIL principles, and organizational structures for effective service delivery.
Enhance skills in analyzing organizational factors, managing service operations, and optimizing value streams.
Gain insights into partner dynamics, information management challenges, and external factors impacting service management.
Skills you will gain
- Category: People Development
- Category: Supplier Relationship Management
- Category: Process Management
- Category: Strategic Partnership
- Category: Information Management
- Category: Hospitality Services
- Category: Process Optimization
- Category: Vendor Relationship Management
- Category: IT Management
- Category: Business Relationship Management
- Category: Practice Management
- Category: Organizational Structure
