GenAI for Customer Communication
Completed by Bassant Amgad Ahmed
August 26, 2025
3 hours (approximately)
Bassant Amgad Ahmed's account is verified. Coursera certifies their successful completion of GenAI for Customer Communication
What you will learn
Analyse key concepts and benefits of AI in customer communication.
Identify cutting edge techniques for AI-driven personalization.
Apply AI tools to enhance customer feedback analysis and journey mapping.
Skills you will gain
- Category: Generative AI
- Category: Data-Driven Decision-Making
- Category: AI Enablement
- Category: User Feedback
- Category: Customer Communications Management
- Category: Customer Engagement
- Category: Customer experience strategy (CX)
- Category: Customer Service
- Category: Customer experience improvement
- Category: Personalized Campaigns
- Category: Customer Insights
- Category: Predictive Analytics
