GenAI for Customer Communication
Completed by Bassant Amgad Ahmed
August 26, 2025
3 hours (approximately)
Bassant Amgad Ahmed's account is verified. Coursera certifies their successful completion of GenAI for Customer Communication
What you will learn
Analyse key concepts and benefits of AI in customer communication.
Identify cutting edge techniques for AI-driven personalization.
Apply AI tools to enhance customer feedback analysis and journey mapping.
Skills you will gain
- Category: Artificial Intelligence
- Category: Analytics
- Category: Customer Engagement
- Category: Customer experience strategy (CX)
- Category: Predictive Analytics
- Category: Customer Communications Management
- Category: Journey Mapping
- Category: Generative AI
- Category: Data-Driven Decision-Making
- Category: AI Enablement
- Category: Personalized Campaigns
- Category: Customer Insights
