Handling Difficult Conversations
Completed by Danielle Black
April 1, 2026
2 hours (approximately)
Danielle Black's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Communication
- Category: Staff Management
- Category: Communication Strategies
- Category: Emotional Intelligence
- Category: Leadership and Management
- Category: Leadership Development
- Category: Leadership
- Category: Interpersonal Communications
- Category: Discussion Facilitation
- Category: Empathy
- Category: Conflict Management
- Category: De-escalation Techniques
