Mastering Total Quality Management: Analyze, Apply & Improve
Completed by Sara AlTarawneh
January 20, 2026
6 hours (approximately)
Sara AlTarawneh's account is verified. Coursera certifies their successful completion of Mastering Total Quality Management: Analyze, Apply & Improve
What you will learn
Analyze the evolution, principles, and philosophies of Total Quality Management.
Apply TQM frameworks to measure quality, customer satisfaction, and improvement.
Evaluate case studies to implement evidence-based, sustainable TQM practices.
Skills you will gain
- Category: Operational Excellence
- Category: Customer Service
- Category: Team Oriented
- Category: Quality Improvement
- Category: Continuous Improvement Process
- Category: Quality Assessment
- Category: Organizational Change
- Category: Quality Management
- Category: Quality Management Systems
- Category: Quality Control
- Category: Organizational Development
- Category: Quality Assurance
