Customer Service
Completed by SANDRA EDITH DE LA CRUZ PEREZ
February 10, 2026
7 hours (approximately)
SANDRA EDITH DE LA CRUZ PEREZ's account is verified. Coursera certifies their successful completion of Customer Service
What you will learn
Apply active listening and emotional support techniques to create positive first impressions during face-to-face interactions.
Implement best practices across remote communication channels, including phone, email, live chat, and social media.
Manage difficult or angry customers and execute the service recovery process to turn complaints into customer loyalty.
Learn by doing. Perform guided, step-by-step hands-on activities on your own computer.
Skills you will gain
- Category: Communication
- Category: Customer Complaint Resolution
- Category: Service Recovery
- Category: Customer and Client Support
- Category: Customer Engagement
- Category: Brand Loyalty
- Category: Customer experience improvement
- Category: Crisis Management
- Category: Personalized Service
- Category: Customer Service
- Category: Conflict Management
- Category: Customer Inquiries
