Create a services customer satisfaction process
Completed by Alicia Mae Delarmente
September 17, 2025
1 hours (approximately)
Alicia Mae Delarmente's account is verified. Coursera certifies their successful completion of Create a services customer satisfaction process
What you will learn
Map customer entry points and service opportunities
Align marketing and support efforts to customer satisfaction
Evaluate customer satisfaction
Skills you will gain
- Category: Marketing
- Category: Customer Support
- Category: Customer Analysis
- Category: Process Design
- Category: Customer experience improvement
- Category: Business Process
- Category: Journey Mapping
