Manage Abrasive Workplace Behavior With Backbone
Completed by Tanner Waldo
March 8, 2026
3 hours (approximately)
Tanner Waldo's account is verified. Coursera certifies their successful completion of Manage Abrasive Workplace Behavior With Backbone
What you will learn
Identify abrasive workplace behavior (otherwise known as unacceptable conduct).
Motivate employees to correct abrasive behavior through Courageous Conduct Intervention®.
Learn how to intervene even if you haven’t directly observed the abrasive behavior.
Deal with defensiveness confidently and with compassion.
Skills you will gain
- Category: Self-Awareness
- Category: People Management
- Category: Communication Strategies
- Category: Overcoming Objections
- Category: Employee Engagement
- Category: Business Leadership
- Category: Compassion
- Category: Emotional Intelligence
- Category: Leadership and Management
- Category: Disciplinary Procedures
- Category: Organizational Leadership
- Category: Human Resource Strategy
