Manage Abrasive Workplace Behavior With Backbone
Completed by Tanner Waldo
March 8, 2026
3 hours (approximately)
Tanner Waldo's account is verified. Coursera certifies their successful completion of Manage Abrasive Workplace Behavior With Backbone
What you will learn
Identify abrasive workplace behavior (otherwise known as unacceptable conduct).
Motivate employees to correct abrasive behavior through Courageous Conduct Intervention®.
Learn how to intervene even if you haven’t directly observed the abrasive behavior.
Deal with defensiveness confidently and with compassion.
Skills you will gain
- Category: Organizational Leadership
- Category: People Management
- Category: Employee Engagement
- Category: Compassion
- Category: Human Resource Strategy
- Category: Conflict Management
- Category: Workplace Bullying Intervention
- Category: Self-Awareness
- Category: Coaching
- Category: Overcoming Objections
- Category: Employee Retention
- Category: Accountability
