ITIL 4: Foundations and Framework
Completed by Melissa Dawn Carter
April 9, 2026
4 hours (approximately)
Melissa Dawn Carter's account is verified. Coursera certifies their successful completion of ITIL 4: Foundations and Framework
What you will learn
Understand the foundational components of the ITIL 4 Service Value System and explore how organizations co-create value with service consumers.
Examine the four dimensions of service management to balance people, technology, suppliers, and value streams for holistic service delivery.
Apply the seven ITIL guiding principles, governance activities, and management practices to drive continual service improvement.
Learn by doing. Perform guided, step-by-step hands-on activities on your own computer.
Skills you will gain
- Category: Information Technology Operations
- Category: IT Management
- Category: Operations Management
- Category: Asset Management
- Category: Service Management
- Category: Information Technology
- Category: IT Service Management
- Category: Operations
- Category: Information Technology Infrastructure Library
