Mastering Customer Success
Completed by Haroon Salem Hanem
May 2, 2026
14 hours (approximately)
Haroon Salem Hanem's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Success Management
- Category: Operational Excellence
- Category: Customer Service
- Category: Business Metrics
- Category: Account Management
- Category: Performance Metric
- Category: Customer Retention
- Category: Company, Product, and Service Knowledge
- Category: Customer Insights
- Category: Customer Relationship Building
- Category: Customer Engagement
- Category: Account Strategy
