GenAI for Customer Communication
Completed by Omar Mohammed Galal
August 26, 2025
3 hours (approximately)
Omar Mohammed Galal's account is verified. Coursera certifies their successful completion of GenAI for Customer Communication
What you will learn
Analyse key concepts and benefits of AI in customer communication.
Identify cutting edge techniques for AI-driven personalization.
Apply AI tools to enhance customer feedback analysis and journey mapping.
Skills you will gain
- Category: Customer Service
- Category: Customer Engagement
- Category: Customer experience strategy (CX)
- Category: Journey Mapping
- Category: User Feedback
- Category: Customer Communications Management
- Category: Business Analytics
- Category: Generative AI
- Category: Data-Driven Decision-Making
- Category: AI Enablement
- Category: AI Personalization
- Category: Personalized Service
