ITIL V4 Introduction to Service Management Concept
Completed by SERGIO SILLERO NAVARRO
September 9, 2025
8 hours (approximately)
SERGIO SILLERO NAVARRO's account is verified. Coursera certifies their successful completion of ITIL V4 Introduction to Service Management Concept
What you will learn
Gain a solid understanding of the fundamental principles, concepts, and terminology of ITIL V4 framework
Learn how to apply ITIL V4 practices to design, deliver, and improve IT services effectively
Acquire strategies and techniques for driving continual improvement in service management processes
Skills you will gain
- Category: Value Propositions
- Category: Business Management
- Category: Service Management
- Category: Technical Management
- Category: Service Improvement
- Category: Practice Management
- Category: Information Technology Infrastructure Library
- Category: Technical Services
- Category: Stakeholder Management
- Category: Digital Transformation
- Category: Continuous Improvement Process
- Category: Process Management
