Practice Empathic Feedback
Completed by Sean Duffy
August 31, 2026
1 hours (approximately)
Sean Duffy's account is verified. Coursera certifies their successful completion of Practice Empathic Feedback
What you will learn
Apply empathic communication principles to improve feedback outcomes.
Apply the SBI (Situation-Behavior-Impact) model to deliver constructive feedback.
Use AI to draft and refine SBI-formatted feedback messages while analyzing tone and language.
Skills you will gain
- Category: Tactfulness
- Category: AI literacy
- Category: Anthropic Claude
- Category: Empathy & Emotional Intelligence
- Category: Empathy
- Category: Team Building
- Category: Data Modeling
- Category: Trustworthiness
- Category: Communication Strategies
- Category: Performance Management
- Category: AI Personalization
- Category: Emotional Intelligence
