Mastering Active Listening in the Global Workplace
Completed by Brigitta novita Putri Maharani
March 28, 2026
4 hours (approximately)
Brigitta novita Putri Maharani's account is verified. Coursera certifies their successful completion of Mastering Active Listening in the Global Workplace
What you will learn
Apply active listening techniques to enhance business communication and collaboration.
Demonstrate empathy and emotional intelligence in professional communication.
Use reflective listening to resolve workplace conflicts effectively.
Interpret and leverage non-verbal communication cues to build trust and strengthen relationships.
Skills you will gain
- Category: Communication
- Category: Rapport Building
- Category: Communication Strategies
- Category: Interpersonal Communications
- Category: Non-Verbal Communication
- Category: Team Collaboration
- Category: Empathy & Emotional Intelligence
- Category: Digital Communications
- Category: Cultural Sensitivity
- Category: Empathy
- Category: Active Listening
- Category: Conflict Management
