Customer Relationship Management with Case Study
Completed by Franchelle Escarian
January 26, 2026
6 hours (approximately)
Franchelle Escarian's account is verified. Coursera certifies their successful completion of Customer Relationship Management with Case Study
What you will learn
Analyze CRM strategies using PESTLE and SWOT.
Apply automation tools to enhance customer engagement.
Design CRM frameworks aligned with business goals.
Skills you will gain
- Category: Business Process Automation
- Category: Customer Relationship Building
- Category: Organizational Strategy
- Category: Case Studies
- Category: Customer Relationship Management
- Category: Analysis
- Category: Spatial Data Analysis
- Category: Customer experience improvement
- Category: Operational Analysis
- Category: Customer Analysis
- Category: Business Strategy
- Category: Customer Data Management
