Handling Difficult Conversations
Completed by Paulina CHRUSZEWSKA- BALTOS
September 27, 2026
2 hours (approximately)
Paulina CHRUSZEWSKA- BALTOS's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Emotional Intelligence
- Category: Communication Strategies
- Category: Conflict Management
- Category: Professional Development
- Category: Discussion Facilitation
- Category: Assertiveness
- Category: Empathy
- Category: De-escalation Techniques
- Category: Communication
- Category: Leadership
- Category: Leadership Development
- Category: Verbal Communication Skills
