Cisco Certified Support Technician IT Support 100-140 Unit 9
Completed by Simon Tingle
November 28, 2025
1 hours (approximately)
Simon Tingle's account is verified. Coursera certifies their successful completion of Cisco Certified Support Technician IT Support 100-140 Unit 9
What you will learn
Master remote access and management tools for efficient troubleshooting and support.
Collaborate using video conferencing and persistent chat applications like Cisco WebEx.
Research and resolve issues using search engines, knowledge bases, and technical forums.
Apply AI tools and understand privacy, security, and ethical considerations in IT support.
Skills you will gain
- Category: System Support
- Category: Information Technology
- Category: Help Desk Support
- Category: Information Privacy
- Category: Desktop Support
- Category: Technical Support
- Category: End User Training and Support
- Category: Remote Access Systems
- Category: Data Ethics
- Category: Generative AI
- Category: Telecommuting
- Category: Issue Tracking
