ServiceNow Basics: IT Automation & AI-Powered Workflows
Completed by EDER DE PAULA FERREIRA
May 18, 2026
3 hours (approximately)
EDER DE PAULA FERREIRA's account is verified. Coursera certifies their successful completion of ServiceNow Basics: IT Automation & AI-Powered Workflows
What you will learn
Navigate the ServiceNow interface proficiently and utilize platform features to support ITSM processes.Â
Design workflow automation using core ServiceNow ITSM modules like Incident, Request, and Change.Â
Explain how predictive intelligence and virtual agents improve service quality and reduce issue resolution times.Â
Implement AI-driven workflows in ServiceNow to automate routine IT operations and enhance service efficiency.Â
Skills you will gain
- Category: Incident Management
- Category: Digital Transformation
- Category: AI Workflows
- Category: Workflow Management
- Category: IT Service Management
- Category: Self Service Technologies
- Category: Service Improvement
- Category: ServiceNow
- Category: Process Design
- Category: Automation
- Category: AI Enablement
- Category: Business Process Automation
