Mastering Customer Success
Completed by SAMEERA RAHIMAN
March 14, 2026
14 hours (approximately)
SAMEERA RAHIMAN's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Data Management
- Category: Business Metrics
- Category: Account Strategy
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Insights
- Category: Customer Engagement
- Category: Incident Management
- Category: Stakeholder Management
- Category: Business Management
- Category: Product Knowledge
- Category: Customer Relationship Management
- Category: Customer Success Management
