Conversation Design for Chatbots & Voice Assistants
Completed by sandra.mottus@elisa.ee
February 10, 2026
14 hours (approximately)
sandra.mottus@elisa.ee 's account is verified. Coursera certifies their successful completion of Conversation Design for Chatbots & Voice Assistants
What you will learn
Apply natural language principles to create human-like interactions
Design systems that recognize and respond to user intent
Document and structure multi-turn conversational pathways
Skills you will gain
- Category: User Flows
- Category: Technical Communication
- Category: Data Ethics
- Category: User Requirements Documents
- Category: Human Centered Design
- Category: Prompt Engineering
- Category: User Research
- Category: Design Research
- Category: Natural Language Processing
- Category: Multimodal Prompts
- Category: Context Management
- Category: User Interface (UI)
