ServiceNow System Administrator from Zero to Hero
Completed by Micha Schaefer
October 10, 2025
5 hours (approximately)
Micha Schaefer's account is verified. Coursera certifies their successful completion of ServiceNow System Administrator from Zero to Hero
What you will learn
Identify key components of the ServiceNow platform and its user interface.
Explain the purpose of user roles, groups, and access control within ServiceNow.
Configure and manage ServiceNow instances, users, and groups in real-world scenarios.
Assess the effectiveness of implemented SLAs, ACLs, and reports in managing IT services.
Skills you will gain
- Category: User Provisioning
- Category: Email Automation
- Category: System Configuration
- Category: Database Application
- Category: Systems Administration
- Category: Role-Based Access Control (RBAC)
- Category: Security Controls
- Category: Content Management
- Category: Business Process Automation
- Category: Service Management
- Category: Service Level
- Category: Automation
