ServiceNow System Administrator from Zero to Hero
Completed by Micha Schaefer
October 10, 2025
5 hours (approximately)
Micha Schaefer's account is verified. Coursera certifies their successful completion of ServiceNow System Administrator from Zero to Hero
What you will learn
Identify key components of the ServiceNow platform and its user interface.
Explain the purpose of user roles, groups, and access control within ServiceNow.
Configure and manage ServiceNow instances, users, and groups in real-world scenarios.
Assess the effectiveness of implemented SLAs, ACLs, and reports in managing IT services.
Skills you will gain
- Category: Email Automation
- Category: Enterprise Application Management
- Category: Content Management
- Category: Business Process Automation
- Category: System Configuration
- Category: Role-Based Access Control (RBAC)
- Category: Service Level
- Category: Identity and Access Management
- Category: Data Security
- Category: Scripting
- Category: User Accounts
- Category: Systems Administration
