Maneja objeciones y clientes difíciles en retail
Completed by Heydi Borda
November 24, 2025
2 hours (approximately)
Heydi Borda's account is verified. Coursera certifies their successful completion of Maneja objeciones y clientes difíciles en retail
What you will learn
Implementar técnicas efectivas de escucha asertiva y gestión táctica de objeciones.
Aplicar estrategias para manejar clientes difíciles y optimizar la experiencia del cliente.
Skills you will gain
- Category: Customer Complaint Resolution
- Category: Active Listening
- Category: Customer Retention
- Category: Retail Sales
- Category: Customer Service
- Category: Verbal Communication Skills
- Category: Overcoming Objections
- Category: Service Recovery
- Category: Customer experience improvement
