Enterprise Account Strategy And Growth
Completed by Raghavan N
August 11, 2026
12 hours (approximately)
Raghavan N's account is verified. Coursera certifies their successful completion of Enterprise Account Strategy And Growth
What you will learn
Strengthen professional relationships using emotional intelligence and client insights.
Map customer journeys and improve enterprise client experience across key touchpoints.
Use CRM systems and data to personalise communication and manage multi-stakeholder accounts.
Build strategic account plans that drive retention, renewal and expansion in key clients.
Skills you will gain
- Category: Customer Insights
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Success Management
- Category: Rapport Building
- Category: Customer experience strategy (CX)
- Category: B2B Sales
- Category: Journey Mapping
- Category: Customer experience improvement
- Category: Strategic Planning
- Category: Communication Strategies
- Category: Account Strategy
- Category: Relationship Management
