Handling Difficult Conversations
Completed by Ashley Halseth
April 15, 2025
2 hours (approximately)
Ashley Halseth's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Verbal Communication Skills
- Category: Communication Strategies
- Category: Leadership and Management
- Category: Professional Development
- Category: Interpersonal Communications
- Category: Emotional Intelligence
- Category: People Management
- Category: Conflict Management
- Category: Leadership Development
- Category: De-escalation Techniques
- Category: Communication
- Category: Constructive Feedback
