Mastering Total Quality Management: Analyze, Apply & Improve
Completed by Aneesh sharma
January 23, 2026
6 hours (approximately)
Aneesh sharma's account is verified. Coursera certifies their successful completion of Mastering Total Quality Management: Analyze, Apply & Improve
What you will learn
Analyze the evolution, principles, and philosophies of Total Quality Management.
Apply TQM frameworks to measure quality, customer satisfaction, and improvement.
Evaluate case studies to implement evidence-based, sustainable TQM practices.
Skills you will gain
- Category: Organizational Change
- Category: Quality Management Systems
- Category: Quality Control
- Category: Team Oriented
- Category: Customer experience improvement
- Category: Cost Management
- Category: Culture Transformation
- Category: Customer Service
- Category: Quality Assurance
- Category: Drive Engagement
- Category: Quality Management
- Category: Operational Excellence
