Mastering Total Quality Management: Analyze, Apply & Improve
Completed by Timothy Komba
June 7, 2026
6 hours (approximately)
Timothy Komba's account is verified. Coursera certifies their successful completion of Mastering Total Quality Management: Analyze, Apply & Improve
What you will learn
Analyze the evolution, principles, and philosophies of Total Quality Management.
Apply TQM frameworks to measure quality, customer satisfaction, and improvement.
Evaluate case studies to implement evidence-based, sustainable TQM practices.
Skills you will gain
- Category: Quality Management Systems
- Category: Decision Making
- Category: Cost Management
- Category: Customer experience improvement
- Category: Quality Assurance
- Category: Culture Transformation
- Category: Quality Control
- Category: Quality Management
- Category: Organizational Change
- Category: Operational Excellence
- Category: Continuous Improvement Process
- Category: Process Improvement
