Create a services customer satisfaction process
Completed by Wendy Gail Johnson
July 29, 2021
1 hours (approximately)
Wendy Gail Johnson's account is verified. Coursera certifies their successful completion of Create a services customer satisfaction process
What you will learn
Map customer entry points and service opportunities
Align marketing and support efforts to customer satisfaction
Evaluate customer satisfaction
Skills you will gain
- Category: Customer Engagement
- Category: Service Design
- Category: Process Mapping
- Category: Customer Analysis
- Category: Customer Insights
- Category: Integrated Marketing Communications
- Category: Process Design
- Category: Customer Service
- Category: Customer experience improvement
- Category: Customer Support
- Category: Marketing
- Category: Journey Mapping
