ITIL V4 Introduction to Service Management Concept
Completed by Maria Bono
August 15, 2025
8 hours (approximately)
Maria Bono's account is verified. Coursera certifies their successful completion of ITIL V4 Introduction to Service Management Concept
What you will learn
Gain a solid understanding of the fundamental principles, concepts, and terminology of ITIL V4 framework
Learn how to apply ITIL V4 practices to design, deliver, and improve IT services effectively
Acquire strategies and techniques for driving continual improvement in service management processes
Skills you will gain
- Category: Technical Services
- Category: Service Improvement
- Category: Continuous Improvement Process
- Category: Value Propositions
- Category: Stakeholder Management
- Category: Business Management
- Category: Innovation
- Category: Process Management
- Category: Technical Management
- Category: Information Technology Infrastructure Library
- Category: Digital Transformation
- Category: Practice Management
