Handling Difficult Conversations
Completed by Melanie Kaufmann
August 4, 2025
2 hours (approximately)
Melanie Kaufmann's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Discussion Facilitation
- Category: Constructive Feedback
- Category: Emotional Intelligence
- Category: Verbal Communication Skills
- Category: Assertiveness
- Category: Team Performance Management
- Category: Interpersonal Communications
- Category: People Management
- Category: Professional Development
- Category: Leadership
- Category: Leadership Development
- Category: Communication Strategies
