Handling Difficult Conversations
Completed by Melanie Kaufmann
August 4, 2025
2 hours (approximately)
Melanie Kaufmann's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Professional Development
- Category: Constructive Feedback
- Category: Leadership and Management
- Category: People Management
- Category: Verbal Communication Skills
- Category: Leadership Development
- Category: Communication Strategies
- Category: Emotional Intelligence
- Category: Assertiveness
- Category: Team Performance Management
- Category: Conflict Management
- Category: Interpersonal Communications
