GenAI for Customer Insights
Completed by GIUSEPPE SPANO
March 29, 2025
2 hours (approximately)
GIUSEPPE SPANO's account is verified. Coursera certifies their successful completion of GenAI for Customer Insights
What you will learn
Describe the role of Generative AI in transforming customer insights.
Use Gen AI to collect and analyze customer feedback.
Explain how AI can segment customers and predict trends based on behavior.
Apply AI-driven insights to improve customer experience and business strategies.
Skills you will gain
- Category: AI Personalization
- Category: Generative AI
- Category: User Feedback
- Category: Customer experience strategy (CX)
- Category: Customer Analysis
- Category: Trend Analysis
- Category: Business Intelligence
- Category: Data Analysis
- Category: Predictive Analytics
- Category: Customer experience improvement
- Category: Data-Driven Decision-Making
- Category: Customer Engagement
