ServiceNow Basics: IT Automation & AI-Powered Workflows
Completed by Haitam Laafar
April 6, 2026
3 hours (approximately)
Haitam Laafar's account is verified. Coursera certifies their successful completion of ServiceNow Basics: IT Automation & AI-Powered Workflows
What you will learn
Navigate the ServiceNow interface proficiently and utilize platform features to support ITSM processes.Â
Design workflow automation using core ServiceNow ITSM modules like Incident, Request, and Change.Â
Explain how predictive intelligence and virtual agents improve service quality and reduce issue resolution times.Â
Implement AI-driven workflows in ServiceNow to automate routine IT operations and enhance service efficiency.Â
Skills you will gain
- Category: Service Improvement
- Category: Workflow Management
- Category: Event Monitoring
- Category: Automation
- Category: Change Management
- Category: Business Process Automation
- Category: AI Workflows
- Category: Self Service Technologies
- Category: ServiceNow
- Category: IT Service Management
- Category: Process Design
- Category: Technical Support and Services
