ServiceNow Basics: IT Automation & AI-Powered Workflows
Completed by Haitam Laafar
April 6, 2026
3 hours (approximately)
Haitam Laafar's account is verified. Coursera certifies their successful completion of ServiceNow Basics: IT Automation & AI-Powered Workflows
What you will learn
Navigate the ServiceNow interface proficiently and utilize platform features to support ITSM processes.Â
Design workflow automation using core ServiceNow ITSM modules like Incident, Request, and Change.Â
Explain how predictive intelligence and virtual agents improve service quality and reduce issue resolution times.Â
Implement AI-driven workflows in ServiceNow to automate routine IT operations and enhance service efficiency.Â
Skills you will gain
- Category: Change Management
- Category: Incident Management
- Category: Automation
- Category: IT Service Management
- Category: Performance Analysis
- Category: Self Service Technologies
- Category: Artificial Intelligence
- Category: Technical Support and Services
- Category: Process Design
- Category: Business Process Automation
- Category: ServiceNow
- Category: Service Improvement
