Mastering Total Quality Management: Analyze, Apply & Improve
Completed by Patrick Mumbo Ohogo
November 3, 2025
6 hours (approximately)
Patrick Mumbo Ohogo's account is verified. Coursera certifies their successful completion of Mastering Total Quality Management: Analyze, Apply & Improve
What you will learn
Analyze the evolution, principles, and philosophies of Total Quality Management.
Apply TQM frameworks to measure quality, customer satisfaction, and improvement.
Evaluate case studies to implement evidence-based, sustainable TQM practices.
Skills you will gain
- Category: Operational Excellence
- Category: Employee Engagement
- Category: Quality Improvement
- Category: Process Improvement
- Category: Continuous Improvement Process
- Category: Quality Assessment
- Category: Quality Management Systems
- Category: Culture Transformation
- Category: Cost Management
- Category: Customer experience improvement
- Category: Organizational Change
- Category: Organizational Development
