Customer Service Fundamentals
Completed by LANGTIAN FENG
April 4, 2019
14 hours (approximately)
LANGTIAN FENG's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Empathy
- Category: Service Management
- Category: Customer Complaint Resolution
- Category: Greeting Customers
- Category: Customer and Client Support
- Category: Personal Attributes
- Category: Customer Support
- Category: Operations Support Systems
- Category: Service Level
- Category: Customer Service
- Category: Customer Engagement
- Category: Critical Thinking and Problem Solving
