Manage Abrasive Workplace Behavior With Backbone
Completed by Anthony W. Jackson
September 2, 2025
3 hours (approximately)
Anthony W. Jackson's account is verified. Coursera certifies their successful completion of Manage Abrasive Workplace Behavior With Backbone
What you will learn
Identify abrasive workplace behavior (otherwise known as unacceptable conduct).
Motivate employees to correct abrasive behavior through Courageous Conduct Intervention®.
Learn how to intervene even if you haven’t directly observed the abrasive behavior.
Deal with defensiveness confidently and with compassion.
Skills you will gain
- Category: Workplace Bullying Intervention
- Category: Organizational Leadership
- Category: Employee Retention
- Category: Human Resource Strategy
- Category: Employee Engagement
- Category: Disciplinary Procedures
- Category: Self-Awareness
- Category: People Management
- Category: Composure
- Category: Conflict Management
- Category: Emotional Intelligence
- Category: Management Training And Development
