ITIL V4 Introduction to Service Management Concept
Completed by João Miguel Cunha de Sousa Farinha
October 23, 2025
8 hours (approximately)
João Miguel Cunha de Sousa Farinha's account is verified. Coursera certifies their successful completion of ITIL V4 Introduction to Service Management Concept
What you will learn
Gain a solid understanding of the fundamental principles, concepts, and terminology of ITIL V4 framework
Learn how to apply ITIL V4 practices to design, deliver, and improve IT services effectively
Acquire strategies and techniques for driving continual improvement in service management processes
Skills you will gain
- Category: Business Process Management
- Category: Technical Management
- Category: Continuous Improvement Process
- Category: Risk Management
- Category: IT Management
- Category: Change Management
- Category: Value Propositions
- Category: Stakeholder Management
- Category: Stakeholder Engagement
- Category: IT Service Management
- Category: Information Technology Infrastructure Library
- Category: Service Improvement
