Handling Difficult Conversations
Completed by Shalki Khajone
August 29, 2025
2 hours (approximately)
Shalki Khajone's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Assertiveness
- Category: Team Performance Management
- Category: De-escalation Techniques
- Category: Professional Development
- Category: Constructive Feedback
- Category: Leadership and Management
- Category: Composure
- Category: Verbal Communication Skills
- Category: Discussion Facilitation
- Category: Communication Strategies
- Category: Emotional Intelligence
- Category: People Management
