Customer Experience and Client Servicing
Completed by Mindy Marie Carter
August 21, 2026
5 hours (approximately)
Mindy Marie Carter's account is verified. Coursera certifies their successful completion of Customer Experience and Client Servicing
What you will learn
Apply client servicing techniques to build strong customer relationships and improve satisfaction.
Manage customer expectations, complaints, and service interactions using effective communication skills.
Develop retention strategies that enhance customer loyalty and support business growth.
Skills you will gain
- Category: Long Term Care
- Category: Customer Complaint Resolution
- Category: Client Services
- Category: Business
- Category: Customer Relationship Building
- Category: Business Communication
- Category: Communication
- Category: Customer and Client Support
- Category: Verbal Communication Skills
- Category: Communication Strategies
- Category: Client Support
- Category: Service Recovery
