Customer Service Fundamentals
Completed by Jiachang WANG
September 7, 2020
14 hours (approximately)
Jiachang WANG's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Customer Complaint Resolution
- Category: Customer Relationship Management
- Category: Customer experience improvement
- Category: Empathy
- Category: Communication
- Category: Process Management
- Category: Personal Attributes
- Category: Concision
- Category: Persistence
- Category: Customer Support
- Category: Greeting Customers
- Category: Problem Solving
