Voice of the Customer (VoC): Enhancing Experiences
Completed by DORIAN HOWELL
November 5, 2024
3 hours (approximately)
DORIAN HOWELL's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Case Studies
- Category: Customer Analysis
- Category: Product Improvement
- Category: Culture Transformation
- Category: Service Improvement
- Category: Customer experience strategy (CX)
- Category: Customer Service
- Category: User Feedback
- Category: Customer Engagement
- Category: Communication
- Category: Continuous Improvement Process
- Category: Data Collection
